General SUPPORT
copyright © 2016 Red Rabbit Software
OLI Software
General Support
It is not uncommon for a support call regarding an OliOffice issue to be found
not to be a problem with OliOffice but with the general computer
infrastructure. Although we will always help to diagnose these problems they
are not covered by the OliOffice Support Contract. It is not unknown for our
customers to find themselves caught between two service providers.
in line with our one stop shop policy we have developed a variety of general
support services designed to deal with this problem. We can provide a
combination of services that range from being your complete on-site IT
department to being the experts in the background.
The main elements of our service are;
•
A HelpDesk service via voice or remote access to the customer’s
system. In our experience the vast majority of problems (over 99%)
are capable of being resolved this way.
•
Remote Monitoring of servers providing pro-active management of
your servers included in the price.
•
On-Site Days which can be used as urgent call out, preventative
maintenance or general installation work..
•
A fixed annual price per server or workstation and onsite days
discounted for volume.
•
Annual Contract payable by monthly Direct Debit.
